ABOUT AN OPEN POSITION
We are looking for a proactive and analytical Technical Support Consultant to join a growing international team and help deliver a high-quality support experience for modern software platforms and services.
In this role, you will contribute to the transformation of a customer support function into a structured and scalable Service Hub. You will work closely with clients and internal teams to investigate technical issues, improve workflows, and ensure efficient and value-driven support processes.
YOU WILL:
- Serve as the first point of contact for customers in need of technical and functional assistance;
- Provide 1st and 2nd line support, manage tickets, and escalate complex issues to 3rd line support when needed;
- Take ownership of resolving support requests in a timely and professional manner;
- Investigate technical issues, identify root causes, and contribute to effective problem resolution;
- Collaborate with cross-functional teams to ensure smooth communication and issue handling;
- Perform initial technical analysis using internal tools and methodologies;
- Handle feature requests and help maintain feedback loops with product teams;
- Build and maintain internal and client-facing documentation;
- Contribute to process improvements and automation initiatives.
WHAT WE EXPECT YOU WILL BRING:
- 3+ years of experience in a customer-facing technical support role;
- Bachelor’s degree, preferably in a technical field such as Computer Science or Engineering;
- Excellent command of English, both written and spoken;
- Basic experience in scripting and programming;
- Basic knowledge of SDLC, CI/CD, and API integrations;
- Strong analytical and problem-solving skills;
- Excellent interpersonal and communication skills;
- Strong documentation-writing skills;
- Service-oriented mindset with a strong customer focus;
- Proactive attitude and ability to work independently;
- Experience with tools such as VS Code, Terminal, Salesforce, GitLab, and Microsoft tools would be considered a plus.
WHAT WE OFFER:
- Transparency, respect, responsiveness, and result-driven culture in a global work environment;
- Flexible working style: remote/ mixed/ office;
- Highly expressed Agile environment;
- Covered pension accumulation in your chosen Lithuania’s private fund;
- Covered yearly Pluralsight subscription;
- Employee referral program;
- Office bonus and events: summer and winter parties, game nights, and more.
For this role, we offer a NETO (after taxes) salary range of 1400 – 2400 Eur. The final agreement on salary is based on skills and experience.
HOW TO APPLY
Send us your CV and short cover letter: hr@xplicity.com or the application form below.
Any questions? Call us: +370 612 16555.
MAKE A DECISION THAT MAKES A CHANGE. With a vision to revolutionize the way software development works for our clients, we at Xplicity are striving hard to deliver the quality above expected in a timely manner through effective and productive communication. Since 2004 our results-driven team by offering technological strengths such as C# (.NET), PHP, Java, Angular, React, Azure, AWS, has helped numerous small to medium-sized companies around the world bring their visions to life.